Terms and conditions
In order to best meet the expectations of its customers, Giardino srl (Zamparini brand) has set up, a remote sales system for a selection of its models and accessories.
The Products proposed on the Internet site www.zamparini.shoes are exclusively intended for physical persons in their capacity as consumers. Resale or distribution of the products is strictly prohibited.
These Terms and Conditions are concluded between party A, namely the company Giardino srl, with a registered capital of €10.000, Headquarter in Viale della Repubblica 139, 31010 Treviso – Italy, hereafter designated “ZAMPARINI”, and party B, persons wishing to make a purchase via the Internet site www.zamparini.shoes, hereafter designated “customers”.
At the time of ordering, the customer can access the Terms and Conditions via a link on the Online Shop. In addition, the customer must accept the Terms and Conditions by ticking the appropriate box before confirming his/her order.
These Terms and Conditions are supplemented by i) the Privacy Policy.
They govern the stages necessary for placing an order and define the terms and conditions of sale between Zamparini and the customer, from order to delivery, including payment.
Their objective is also to define the rights and obligations of the parties regarding the online sale of goods and services proposed by Zamparini to the customer.
2. Availability and enforceability of Terms and Conditions
The Terms and Conditions are made available to customers on Zamparini Internet site www.zamparini.shoes where they can be directly consulted.
The Terms and Conditions are enforceable in relation to the customer, who recognizes by ticking the corresponding box that he/she is aware of and has accepted them before placing an order, in accordance with the procedure described in Article 8.
Once an order is validated by the customer making the relevant payment, the customer is deemed to have accepted the General Sales Conditions prevailing on the day that the order is placed. Zamparini keeps these GSCs and makes copies in accordance with the provisions of the Italian civil code.
No special condition may prevail over the Terms and Conditions, unless one is formally accepted by Zamparini in writing. Any contrary condition invoked by the customer will therefore, in the absence of express acceptance by Zamparini, be unenforceable against Zamparini, regardless of the time at which it is brought to Zamparini ‘s knowledge.
These GSCs were updated on 20th September 2024. This version cancels and replaces any earlier versions.
3. Modification of Terms and Conditions
Zamparini may decide to modify its conditions of sale at any time. In the event of modification of the Terms and Conditions, the applicable Terms and Conditions are those in force on the order date, of which a copy dated on that day can be supplied to the customer on request.
4. Clause of Terms and Conditions
The invalidity of a contractual clause does not result in the invalidity of the Terms and Conditions.
The fact that Zamparini does not avail itself, permanently or temporarily, of one or more clauses of these Terms and Conditions, does not constitute renunciation of subsequently availing itself of any of the said clauses.
5. Products
On the Internet site www.zamparini.shoes, Zamparini offers a selection of footwear models from its men’s collection.
Each of the Products offered for sale forms the object of a description mentioning its essential characteristics as provided for in the Italian Consumer Code. The photographs illustrating the Products are not contractual documents.
The choice and purchase of a Product is the sole responsibility of the Customer.
The online sales offers presented on the Internet site are valid, unless a specific time period is indicated, for as long as the products are featured on the Internet site www.zamparini.shoes and within the limit of available stocks.
6. Price of Products
In conformity with the provisions of the Italian Consumer Code, the prices for Products offered for sale through the website are indicated in local currencies, inclusive of VAT. The prices include shipping and delivery costs.
Zamparini reserves the right to modify its prices at any time without notice and without affecting orders already placed. The sales price of the Product is that in force on the day of the order.
7. Transport costs
Zamparini’s articles are delivered for free to all countries where e-commerce is available. Each delivery within the European Union will be accompanied by an invoice detailing the price of each Product which includes the shipping cost. For deliveries in other countries, the customer takes care of the customs duties and taxes in force at the time of entry of the parcel into the country.
For special products, transport may be under the customer charge, and it will be indicated on the product page.
Delivery costs are borne by Zamparini; however, any return is to be considered at the customer’s expense.
8. Create an account – Order
8.1 – Customer area – Account
In order to place an order, the customer is invited to create an account (personal space).
To do so, he must register by completing the form that will be presented to him at the time of his order and undertake to provide sincere and accurate information concerning his civil status and contact details, including his email address.
The customer is responsible for updating the information provided. It is specified that he can modify them by logging into his account.
To access his personal space and order histories, the customer must identify himself using his username and password, which will be communicated to him after registration, and which are strictly personal. As such, the customer must refrain from any disclosure. Otherwise, he will remain solely responsible for any use that is made of it.
The customer may also request a subscription cancellation by going to the dedicated page on his personal space or by sending an email to: info@zamparini.shoes. This will be effective within a reasonable period of time.
In the event of non-compliance with the general terms and conditions of sale and/or use, the website www.zamparini.shoes reserves the right to suspend or close a customer’s account after formal notice is sent electronically and with immediate effect.
Any deletion of an account, for whatever reason, results in the unmitigated deletion of all that customer’s personal information.
Any event, due to a case of force majeure, resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage Zamparini ‘s responsibility.
The creation of the account implies the acceptance of these general terms and conditions of sale.
8.2 Order
After creating his/her account and clearly identifying themselves by entering the relevant e-mail address and password, the visitor may place an order on the Internet site www.zamparini.shoes by selecting a Product, a color and a size, and by clicking on the “add to bag” option.
A summary page entitled “bag” will then appear, with a description of the Product(s), color(s), size(s), quantity, unit price and shipping costs which customers can consult once they have logged into their account. The total value of the order is also indicated.
The customer can then continue purchasing or validate his/her bag after having had the possibility of checking that his/her selection is correct, the details of the relevant order and its total price, and of returning to the previous pages to correct any errors or omissions or, if necessary, to modify the order. The customer also has at this stage of the order procedure the possibility of modifying the address to which he/she wishes the order to be delivered.
The order will be considered as confirmed once the customer’s payment has been received on the stripe website and has been accepted by Zamparini and once the customer has accepted these GSCs by ticking the appropriate box.
All orders confirmed in this way constitute acceptance by the customer of the prices and descriptions of the Products.
The sales contract enters into effect as soon as Zamparini has accepted payment of the order, unless a technical error has resulted (at the time of ordering) in the fixing, for a Product, of a zero or derisory price. In this case, Zamparini shall be entitled to cancel the order upon full refund of the price paid.
9. Terms and conditions of payment –Secure payment
The price is payable in full and at one time.
The payment of the purchases of the customer can be carried out by:
Credit cards (are accepted the cards of the network Visa, Eurocard/Mastercard ) ,
In the case of payments by Internet, the control will be carried out online with establishments and competent banking organizations, questioned via the system of the company STRIPE. To this end, STRIPE will store and automatically process information relating to each order, including credit card details, in a secure environment. The transfer of the Customer’s personal data to STRIPE has been authorized by the GDPL and is governed by the standard contractual clauses established by the European Commission.
The Customer benefits from enhanced protection against fraudulent use of his/her card on the Site, as Zamparini has the 3D Secure online payment guarantee. 3D Secure is a program created by the international issuers Visa (Verified by Visa) and Mastercard (Mastercard Secure Code) aiming to reinforce the security of card payments on the Internet.
In addition, to fight against fraud on the Internet, Zamparini implements a process relating to the evaluation of risks and the prevention of fraud in the payment of purchases on the present website, for which Zamparini also calls upon the company STRIPE. The data collected is intended only for authorized persons in charge of the fight against fraud within Zamparini. This process has also been authorized by the GDPR.
For more information about the processing of personal data by Zamparini, please consult the Zamparini “Privacy Policy”.
In the event that, for any reason whatsoever (opposition, refusal of the issuing center…), the debit of the sums due by the customer proves to be impossible, the sale made will be immediately cancelled and the Internet purchase process cancelled.
10. Cancellation of order after order confirmation
Zamparini offers the cancellation of orders within 5 days after confirmation of payment of the ordered product. Zamparini is at the customer’s disposal to advise them in the choice of a size or for any question about the fitting of a model. The customer can contact Zamparini by email at info@zamparini.shoes.
How to make a cancellation?
By filling in the form (contact us). As soon as the customer’s request is validated, the customer will receive a confirmation email. The refund will be made in the days following this confirmation.
If the 5 days deadline has been exceeded and the customer wishes to make a cancellation, they shall contact Zamparini by email at info@zamparini.shoes.
11. Delivery / Delivery zone
Country of delivery
Zamparini ‘s articles are delivered in all the countries where the e-commerce is available . Zamparini ensures delivery only in the country where the order was placed, whether it was made online or by phone.
Each delivery within the European Union will be accompanied by an invoice detailing the price of each Product, the amount of VAT and the shipping costs. For deliveries in other countries (Switzerland, USA, UAE) the recipient will have to pay the customs duties and taxes in force at the time of the entry of the parcel in his country.
Delivery times and costs
Delivery costs are borne by Zamparini.
Delivery to the address indicated during the ordering process will take place within an average of 5 to 7 working days following the date of shipment. Zamparini undertakes to make its best efforts to deliver the products ordered by the customer within the time specified above. However, these deadlines are given as an indication. The delivery to the customer is equivalent to the transfer of ownership to the customer of the good subject of the order, of its full payment, of its delivery and of its control.
Working days: Monday to Friday from the dispatch of the order, from 9:00 am to 5:00 pm, excluding holidays.
All orders are delivered by international forwarder. Zamparini will send a confirmation email once the package has been shipped. Zamparini will inform the customer by email about the progress of their order.
For security reasons, a signature will be required upon receipt of the package (the customer’s own signature or the signature of an adult authorized by the customer). Zamparini does not deliver products to P.O. Boxes and hotels.
If the Products ordered were not delivered within 30 days after the indicative date of delivery, for any other cause than the force majeure or the fact of the customer, the sale will be able to be solved at the written request of the customer under the conditions envisaged in the relatives of the Code of the consumption. The sums paid by the customer will be then restored to him at the latest in the fourteen days (14), which follow the date of denunciation of the contract, to the exclusion of any compensation or retention.
SPECIAL CONDITIONS OF SALE FOR PERSONALIZED ITEMS
Zamparini offers an online personalization service for certain products. The customer can access this offer: (i) by clicking on the https://zamparini.shoes/go-crafty. The Special Conditions of Sale for these products are described below. All the provisions of the above General Terms and Conditions of Sale not modified by the present Special Terms and Conditions remain applicable.
The order of personalized products can only be made by appointment via the website www.zamparini.shoes. Customers can choose to meet one of our specialists in person in selected stores, or opt for a video call where our expert will meticulously guide him/her through the process.
Once the order is validated by the customer on the website, a bank capture is made, and the customer will be debited for the amount of his order from the moment the piece is sent for personalization to the workshop. The customer will then receive an email informing him/her of the shipment of the items.
The delivery of the personalized items will take place at the latest within eight (8) weeks from the day following the order, subject to full payment of the price.
The customer is informed that no partial delivery will be made by Zamparini. If the customer wishes to order a personalized item as well as a standard item, both items will be delivered together within a maximum of eight (8) weeks.
12. Return –exchange –right of retraction
The customer is informed that Zamparini does not exchange articles bought from www.zamparini.shoes, only exchange with a different size of the same article.
In accordance with the Consumer Code, the customer has a period of 15 days from the date of receipt of his order to return any Product that does not suit him and request a refund or exchange. The return costs remain however at his expense.
The customer may return the Product after having made the request via the contact form in the “contact us” menu, accompanied by an unambiguous statement of his willingness to withdraw, provided that it has not been worn, that it is returned in its original packaging, with a copy of the invoice and accompanied by accessories that were attached to the delivery (textile cover, laces in addition, etc. …), allowing its selling again as new.
Any product returned that is damaged will be returned to the client. Shoes must be tried on a clean, smooth surface that does not damage the sole. The shoes must be free of bumps, wear or creases if the customer wishes to return them. Products that are damaged, worn, soiled or incomplete will not be accepted.
To be identified, the returned Product must be accompanied by a copy of the invoice. To request their return, the customer shall make sure to respect the conditions of return.
Upon receipt of the customer’s item(s), and following a quality control, Zamparini will do their best to ensure a refund within 14 days maximum. The exact period depends on the procedures applied in the customer’s bank.
Zamparini reserves the right to refuse returns that do not meet the above conditions. The customer will receive a confirmation email once their account has been credited. Refunds are made using the same payment method and currency as the purchase.
Please note that the tax-free service is not available for remote purchases of Zamparini products.
To return any items, the customer shall follow the procedure below:
– Place the returned product(s) and a copy of the invoice in its/their original packaging. All accessories accompanying the Zamparini items (shoe trees, associated felts) shall be returned.
– After the article(s) have been checked in the workshop, and following quality control, the customer will receive an email confirming the refund.
SPECIAL CONDITIONS OF SALE FOR PERSONALIZED ITEMS
Due to the fact that they are clearly personalized and/or made to order, the items mentioned in the present Special Conditions cannot be refunded or exchanged.
13. Warranty
Zamparini guarantees the authenticity of the shoes sold on its Internet site. Embodying traditional expertise, the shoes are made of high-quality materials and crafted by highly skilled and experienced craftsmen.
If a model fails to meet the customer’s expectations in spite of the care taken in the manufacture of its products, Zamparini undertakes to exchange it or refund the customer. Certain conditions apply.
The customer benefits from the legal guarantee of conformity provided for in Articles of the Italian Consumer Code and the legal guarantee against hidden defects provided for in Articles of the Italian Civil Code.
Under this warranty, Zamparini agrees, at the choice of the customer, to reimburse him/her or to exchange the faulty Products (within stock limits) or the Products that do not correspond to his/her order.
The clauses excluding or limiting the rights granted to the customer under the legal warranty of conformity of items in Articles of the Italian Consumer Code, which are deemed not to be binding when concluded before any claim by the customer, are valid when they are concluded after the claim.
Damage resulting from abnormal or non-compliant use of the Product by the customer, and damage linked to normal wear and tear of the Product, or to inappropriate storage of the Product, will be excluded from the warranty of Article of the Italian Civil Code.
14. Customer Service
For further information, the customer can contact:
By e-mail: info@zamparini.shoes
By letter to: Giardino srl, Zamparini shoes, Viale della Repubblica 139, 31010 Treviso, Italia
15. Reserve of ownership
THE PRODUCTS ORDERERD REMAIN THE PROPERTY OF ZAMPARINI UNTIL THEY HAVE BEEN FULLY PAID FOR BY THE CUSTOMER.
16. Liability
– Internet site
The company Giardino (Zamparini) strives to make its Internet site as operational as possible. However, it provides no guarantee to the user that its Internet site is free of any defects or errors. Furthermore, the company does not guarantee that the operation of the Internet site cannot be interrupted or rendered temporarily unavailable.
While every effort is made to faithfully reproduce colors and textures on the photographs displayed, variations may occur in comparison with the actual Products, particularly because of the technical limitations of the color rendering on the customer’s computer terminal.
The Products proposed on the online sales site www.zamparini.shoes are presented and described with the greatest possible exactitude. If (despite these precautions) errors or omissions occur, the company may not be held liable for them.
Photographic and textual content has no contractual value unless otherwise indicated.
In view of the above, Zamparini declines all liability:
– For all damage resulting from the intrusion of a third party which causes a modification to the information of the Internet site;
– more generally, for all direct or indirect damage, whatever the cause, origin, nature and consequences, resulting from access to the Internet site or impossibility of access, and any damage to the equipment of users;
– For any interruption or malfunction of the Internet site.
Any direct or indirect references to Zamparini Products that may be published on the Internet site do not imply that Zamparini intends to market the said Products in the user’s country of residence.
In all cases, Zamparini reserves the right to correct or modify the content of its Internet site at any time and without prior notice.
For all additional information, it is recommended that Zamparini should be contacted directly.
– Exemptions from liability
Zamparini may not be held liable in the event of failure to execute or incorrect execution of the contract due to any of the following: the customer’s actions, the insurmountable and unforeseeable actions of a third party to the contract, and “force majeure”.
Furthermore, Zamparini may not be held liable for non-compliance of the Product with the legislation in the country of the customer, who is responsible for checking that sale of the Product is not prohibited in his/her country.
17. Intellectual property
– Internet site
The general structure (layout, graphics, tree structure etc.), texts, images whether animated or non-animated, and all elements composing the Internet site are protected and are governed by Italian and international copyright and intellectual property laws.
All rights of reproduction are reserved, including those for downloadable documents and iconographic and photographic representations.
Any total or partial reproduction of this Internet site or any of its elements by downloading and any reproduction or use of photocopies without express prior authorization is prohibited.
Information and photographs on the Internet site may only be used with the prior written authorization of Zamparini and must in all cases appear with the indication “© Zamparini ” and with no distortion, modification or alteration.
At the present time, only the following is authorized: the use or reproduction on paper of all documents published on the Internet site exclusively for personal and private non-commercial use, provided that their content is respected, particularly without any modification and with an indication of the source.
Any other form of representation or reproduction of this Internet site or of any of its elements, by any process whatsoever, would constitute copyright infringement.
The content of this Internet site constitutes, in the terms of the law, intellectual work and is thereby protected by copyright. The term content is to be understood in a wide sense, including in particular texts, illustrations, page format and databases.
– Brands, domain names, designs and models
Any use whatsoever of the brand names, logos, domain names, designs and models of this site, including but not limited to Zamparini, and trade names owned by Zamparini and /or its partners, is prohibited without the authorization of the right holders.
– Hypertext links
This Internet site may contain hypertext links to third party Internet sites, who may or may not be partners. The third-party Internet sites are not under Zamparini ‘s control, and Zamparini declines all responsibility relating to their content, updates that may be made to them, or any communication relating to the customer sent by the said Internet sites.
The insertion of such links in the Internet site does not constitute any approval of their content by Zamparini.
Zamparini is not responsible for the hyperlinks that may be directed towards its site or in general, and prohibits, unless authorized in advance in writing, any link toward its site. Accordingly, Zamparini may request the removal of any link to its site, even if the said link was previously authorized.
18. Personal data
In the context of the use of the website www.zamparini.shoes, Zamparini collects personal data.
The Customer is informed that the collection of his personal data is necessary for the sale of the Products by Zamparini as well as for their transmission to third parties for the purpose of delivering the Products. This personal data is collected only for the execution of the sales contract.
The customer is invited to consult Zamparini ‘s personal data privacy policy in order to obtain any information concerning, in particular, the information collected, the purpose of this collection and the means at his disposal to access, modify or delete this information.
19. Cookies
The website www.zamparini.shoes uses cookies to distinguish the customer from other users of this service, allowing Zamparini to customize its services and optimize the customer’s experience on www.zamparini.shoes.
20. Agreement on proof
It is expressly agreed that, except in the event of a manifest error made by Zamparini, the data conserved in Zamparini ‘s information system is authentic with regard to orders placed by the customer. Data on computerized or electronic media are considered valid proof, and as such are admissible in the same conditions and with the same authenticity as any document established, received or conserved in writing.
E-mails and postal letters are equally valid as conclusive evidence.
21. Applicable law and jurisdiction
THESE GENERAL TERMS AND CONDITIONS OF SALE ARE SUBJECT TO ITALIAN LAW.
This version of the general terms and conditions of sale has been translated from Italian for information purposes only and does not replace the original. In the event of a dispute, only the Italian text shall prevail.
In accordance with the consumer code, the customer may use consumer mediation to resolve any dispute he may have with Zamparini, provided that (i) he has first contacted Zamparini Customer Service in writing and no solution has been found and (ii) his complaint is not manifestly unfounded or abusive.
